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Client Project Policy

Last Updated:02 May 2025

This Client Project Policy outlines how Trinity Website Developer engages with clients, manages deliverables, and ensures transparency and fairness throughout the project lifecycle.

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1. Project Onboarding

  • Projects begin only after receipt of a partial or full payment (as per the agreed quotation).

  • Clients must provide all required content (e.g., logo, text, images) and access credentials on time.

  • A written or digital confirmation (email/WhatsApp) is considered formal approval to proceed.

2. Revisions and Feedback

  • Most projects include 2 to 3 rounds of revisions unless otherwise stated.

  • Revisions must be requested within 7 days of delivery.

  • Major changes outside the original scope will be billed additionally.

3. Content Responsibility

  • Clients are solely responsible for the originality and ownership of the content they provide (text, logos, media).

  • We are not liable for legal issues resulting from the use of client-provided materials.

4. Delivery Timeline

  • Timelines are estimated based on scope and client cooperation.

  • Delays in providing content, approvals, or feedback may affect delivery time.

  • Express delivery may be available at an additional charge.

5. Access and Credentials

  • We may request temporary access to your domain, hosting, or CMS accounts to carry out development.

  • It is your responsibility to change or update credentials post-delivery for security.

6. Website Maintenance

  • Maintenance services (e.g., updates, backups, fixes) are not included unless explicitly purchased.

  • We offer one-time or monthly website maintenance plans at affordable rates.

7. Final Delivery & Handover

  • After final approval and full payment, all applicable files, credentials, or access are handed over.

  • We retain the right to maintain a non-intrusive footer credit unless a “No Branding” option is purchased.

8. Portfolio and Marketing Use

  • We may showcase completed work on our portfolio, social media, or ads, unless you request otherwise in writing.

9. Post-Project Support

  • Free support (e.g., bug fixes, guidance) is available for up to 7 days post-handover.

  • Support beyond this period may be billed hourly or under a support plan.

10. Termination

We reserve the right to cancel a project and retain a portion of the payment if:

  • The client becomes unresponsive for 30+ days.

  • There is non-cooperation, abusive behavior, or violation of agreed terms.

11. Communication

Official communication will be via:

All client decisions or approvals must be shared through written formats (email or chat).

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