Refund & Cancellation Policy

1. General Policy

Due to the nature of digital services, refunds are not guaranteed once work has commenced. However, we evaluate refund requests on a case-by-case basis for eligible circumstances as listed below.

2. Eligibility for Refund

You may be eligible for a partial or full refund if:

• The project has not been started within 10 business days of payment due to our delay.

• You cancel the project before any design or development work begins.

• There is a documented failure on our part to meet agreed-upon project deliverables or timelines (excluding delays caused by the client).

3. Non-Refundable Items

The following are strictly non-refundable:

• Domain name registrations and renewals

• Web hosting purchases and renewals

• Third-party plugin/theme license costs

• Processing or convenience fees

• Completed work or digital assets already delivered

• Custom graphic or flyer design work once drafts have been submitted

4. Cancellation by the Client

• Cancellation requests must be made via email to support@trinitywebsitedeveloper.com.

• If work has already started, the client will be charged for the work completed up to that point.

• The remaining balance (if any) may be refunded at our discretion.

5. Cancellation by Trinity Website Developer

We reserve the right to cancel a project or service and issue a refund if:

• The client engages in abusive, dishonest, or unprofessional behavior.

• The client fails to provide required content, assets, or approvals within 30 days of project start.

• External factors (e.g., legal, technical) make continuation unfeasible.

6. Refund Processing

• Approved refunds will be processed within 7-10 working days.

• Refunds will be issued to the original payment method (UPI/Bank/Online Gateway).

• No cash refunds.

7. Dispute Resolution

If you’re unhappy with a service or deliverable, please contact us directly before initiating any chargebacks or public complaints. We’re committed to resolving issues professionally.

8. Contact for Refund Requests

📧 support@trinitywebsitedeveloper.com
📞 (+91) 9981751-333
📍 Mungeli, Chhattisgarh, India